Terms and Conditions – herPILL

Last updated: October 2026

Introduction

Welcome to herPILL, a mobile application and website (herpill.co.uk, “the Website”) operated by Pharmaid Health Ltd (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) set out how you may use the herPILL App, the Website and our related pharmacy services. By downloading, accessing, or using the App or the Website, you agree to these Terms in full. If you do not agree, please do not use the App or the Website.

1. About Us

App Owner: Pharmaid Health Ltd (Company No: 08652554)

Registered Office: 7–8 The Square, Kiveton Park, Sheffield, S26 5QN, UK

Telephone: 01909 268 001

Email: pharmacy.fjg89@nhs.net

Dispensing Pharmacy Partner:

Kiveton Pharmacy, operated by OTC Direct Services Ltd

Address: 7–8 The Square, Kiveton Park, Sheffield, S26 5QN

Superintendent Pharmacist: Jawad Khan (GPhC 2082861)

ICO Registration Number (OTC Direct Services Ltd): ZB343929

Pharmaid Health Ltd manages the herPILL App, while Kiveton Pharmacy provides clinical review and dispensing services for requests made through the App.

2. Purpose of the App

The herPILL App allows users to:

• Request oral contraceptive medication (combined or progesterone-only pill) if eligible under NHS regulations.
• Receive medication reminders via mobile phone notifications.

Pharmaid Health Ltd may add additional clinical services in the future (e.g., emergency contraception, weight management, or other women’s health services). These Terms will apply to new services unless separate terms are provided.

3. Eligibility

• Users must be of childbearing age and able to demonstrate understanding and consent in line with Fraser Guidelines and Gillick competence.
• Users must be resident in England to request medication through the App.
• Users outside England may use the reminder feature only.

By using the App, you confirm all information provided is accurate and that you accept these Terms and the Privacy Policy.

4. Clinical Approval and Dispensing

• All medication requests are subject to pharmacist review and clinical approval.
• Medication is supplied under the NHS Free Oral Contraception Service where eligible.
• Requests may be rejected if information is incomplete or inaccurate, the medication is unsuitable, or NHS eligibility criteria are not met.
• If you are not eligible, you should contact your own GP or healthcare provider for advice and treatment.

5. Collection and Delivery

• Users within 2 miles of Kiveton Pharmacy may collect medication in person.
• Users more than 2 miles away will receive medication via Royal Mail 48-hour tracked delivery.
• Delivery is free of charge.
• Delivery times are estimates and may vary; we are not responsible for postal delays outside our control.

6. Reminder Function

• The App provides reminder notifications to help you take your pill on time.
• The reminder is a convenience tool only and is not guaranteed or clinically certified.
• You remain responsible for taking your medication correctly and on schedule.

7. Medical Disclaimer

• The herPILL App does not replace medical advice, diagnosis, or treatment.
• Always seek guidance from your GP, nurse, or pharmacist regarding contraception and side effects.
• While clinical oversight is provided for medication supplied, we cannot guarantee the service will meet every individual’s medical needs.
• Pharmaid Health Ltd and Kiveton Pharmacy accept no liability for missed doses due to user error or device failure, adverse reactions, or misuse of the App or failure to follow professional advice.

8. User Responsibilities

You agree to:

• Use the App lawfully and in accordance with these Terms.
• Provide accurate and up-to-date medical and personal information.
• Keep your login credentials secure.
• Inform us immediately if you suspect unauthorised access to your account.
• Not interfere with or disrupt the App’s operation.

We may suspend or terminate accounts where we reasonably believe there is misuse, fraud, or a breach of these Terms. We also reserve the right to reject requests at our reasonable clinical discretion.

9. Data Protection and Retention

Personal and health data are handled in accordance with our Privacy Policy and UK GDPR.

• Patient and account data is securely stored with MongoDB Atlas on Amazon Web Services in Ireland (EU), and our servers are hosted by OVHcloud within the EU. Transfers from the UK to the EEA are permitted under UK adequacy regulations; any other transfers outside the UK are protected by appropriate safeguards.
• Access is restricted to authorised Kiveton Pharmacy pharmacists and accuracy-checking technicians.
• For NHS purposes, data may be retained in line with NHS record retention requirements (up to 11 years).
• You can request account deletion or data removal by emailing pharmacy.fjg89@nhs.net.
• The Website uses analytics and advertising cookies (Google Tag Manager, Google Analytics, Google Ads) only if you accept them. You can change your choice at any time using “Cookie settings” in the Website footer.

9A. Communications and Newsletters

herPILL (operated by Pharmaid Health Ltd) and Kiveton Pharmacy (operated by OTC Direct Services Ltd) may send you emails about their services, including newsletters.

• These emails are sent with your consent or, if you are an existing customer, under the “soft opt-in” rules in the Privacy and Electronic Communications Regulations (PECR). You can opt out at any time, and every marketing email includes an unsubscribe link.
• You can unsubscribe from either or both at any time by using the unsubscribe link in any email, via your account settings where available, or by emailing pharmacy.fjg89@nhs.net.
• Unsubscribing will not affect your medication requests or the service emails we need to send you about your account, orders or deliveries.

Further details are set out in our Privacy Policy.

10. App Availability and Technical Issues

We aim to keep the App reliable and available, but uninterrupted or error-free operation is not guaranteed. We may suspend, modify, or update the App for maintenance or improvement. We are not liable for downtime, software bugs, device compatibility issues, or notification failures (including reminders).

11. Intellectual Property

All content, design, text, graphics, and functionality in the herPILL App and the Website are the property of Pharmaid Health Ltd. You may not copy, reproduce, modify, or distribute any part of the App or the Website without prior written permission. Unauthorised use may lead to legal action.

12. Limitation of Liability

To the extent permitted by law:

• We are not responsible for indirect, incidental, or consequential damages arising from your use of the App.
• Our liability is limited to re-supplying the service or, where applicable in future, refunding any payments made for private services.
• Nothing in these Terms limits liability for death, personal injury, or fraud caused by negligence.

13. Service Changes and Future Features

We may introduce new features or healthcare services. These Terms will apply to all new services unless separate terms are issued. We may update these Terms to reflect changes and will make the latest version available in the App and on our website.

14. Termination of Service

We may suspend or terminate your access to the App if you breach these Terms, if required by law or NHS guidance, or if the service is discontinued. Upon termination, your access will cease and your data will be handled under the Privacy Policy.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

16. Contact Us

Kiveton Pharmacy / Pharmaid Health Ltd

7–8 The Square, Kiveton Park, Sheffield, S26 5QN

Telephone: 01909 268 001

Email: pharmacy.fjg89@nhs.net

17. Acceptance

By using the herPILL App or the Website, you confirm that you have read and understood these Terms and our Privacy Policy, and agree to use the App and services in compliance with them.